FAQ

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af253b11 hero cloud
af253b11 hero cloud
af253b11 hero cloud

FAQ

FAQ

Most frequent questions

WHAT DO I NEED TO SUBMIT FOR A DISC DUPLICATION OR REPLICATION PROJECT?

To move forward on your project, we need to receive your artwork and your disc content. These items can be submitted online via contact page or emailing us directly at [email protected]. You can use services like Wetransfer, Dropbox, Google Drive etc to send us download link.

IF I SEND A PHYSICAL DISC FOR MY MASTER, DO YOU COPY MY DISC EXACTLY AS I SEND IT?

Mailing master CD proven to be very risky over the years. We decided to move to .iso , .nrg  and .wav formats. If you have your audio as single .wav files we can compile them for you to proper CD format. DDP format is only accepted for replication process.  Please email us if not sure.

WHAT IS THE AUDIO TIME LIMIT ON CDS?

If you want your CDs to be compatible with most playback equipment, CDs have a time limit of 78 minutes.

GAPS BETWEEN THE SONGS

If you submit separate .wav files the default setting is no gaps between the songs. If you need the songs to have gaps – PLEASE LET US KNOW.  If you submitting DDP image make sure you code your gaps/no gaps within the DDP image.

WILL MY TRACK TITLES SHOW UP WHEN MY DISC IS INSERTED IN A PLAYER?

Yes, we will code the CD text into the disc. Please remember that iTunes and All Music metadata are codded AFTER the discs are manufactured and it’s up to artist to code it on their behalf. If you struggle with the metadata our technicians can code it for you. Please get in touch for more info.

DO I NEED ISCR (INTERNATIONAL STANDARD RECORDING CODE)

ISRCs are used to track sales of individual recordings; they are also used to identify and track plays of your music for royalty purposes. When submitting DDP format for replication – codes must be encoded for each track during the mastering phase. For duplication process – we can embed the codes for you without any extra fee.

HOW DO I PLACE AN ORDER?

Choose your order by placing into the basket. Make the payment at the checkout. After successful payment you’ll receive email from us with your order number. Quoting the number send us email with your audio and artwork in downloadable link.

DO YOU ACCEPT INTERNATIONAL ORDERS? OR SHIP INTERNATIONALLY?

Yes. Although our company is based in the United Kingdom we accept and deliver all over the Europe

WHAT ARE YOUR SHIPPING COSTS?

The shipping cost is £12.99

HOW LONG IS PRODUCTION TIME?

Usual time is 10 working days(duplication) and 14 working days (replication) that counts from the moment of accepting the artwork proofs from the client, schedule and any potential corrections. Make sure to check your artwork before sending to us to decrease the production time.

WHAT RESOLUTION AND FILE FORMAT IS BEST FOR UPLOADED ARTWORK?

All artwork should be CMYK, 300 dpi in pdf format. If your not sure please email us with your question.

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